Requesting a review
To ask Vetlix to review a charge, email support@vetlix.co.tz. Include the account email, order or invoice reference, service name and a short explanation. Do not include your password or full payment-card details.
Service-specific considerations
Some services involve third-party providers, registries or work that begins as soon as an order is processed. These conditions can affect whether an order can be cancelled or refunded. Any applicable restrictions should be shown in the service's order terms.
Approved refunds
If a refund is approved, Vetlix will explain the next step and any expected processing timeline. The time for funds to appear may depend on the payment provider.
Questions before ordering
If you are unsure about a service, contact Vetlix before placing the order. We can help clarify the service information available at the time.